Cancellation & Refund Policy
Last Updated: October 2026 • Compliant with Indian Consumer Protection Rules & Payment Gateway Standards
7-Day Money-Back Guarantee
If you are not completely satisfied with your paid plan subscription within 7 calendar days of your initial purchase, you are eligible for a full refund.
1. Overview & Scope
At KAWDING, we strive to deliver an exceptional autonomous AI software development experience. This Cancellation and Refund Policy applies to all subscriptions, plan upgrades, and digital service purchases made on the platform through supported payment gateways (UPIGateway, Razorpay, Stripe, and PayPal).
2. Subscription Cancellation
Users may cancel their active subscription at any time directly through the Subscription Dashboard or by reaching out to our support engineers.
- Upon cancellation, your subscription will remain active until the end of the current paid billing cycle.
- You will not be billed for subsequent billing periods after cancellation.
- Your projects, files, and database connections remain intact and will transition to the generous Free Tier limits without data loss.
3. Refund Eligibility Conditions
- Initial subscription purchased within 7 calendar days.
- Accidental duplicate payment or multiple billing transactions for the same order.
- Extended service downtime preventing core IDE or AI compilation functionality.
- Requests submitted more than 7 days after initial transaction date.
- Renewal billing periods where cancellation was not requested prior to renewal date.
- Accounts suspended or terminated due to Terms of Service violations (e.g. malware deployment).
4. Refund Processing Timelines & Methods
Approved refunds will be processed directly to the original payment method used during checkout:
5. How to Request a Refund
To submit a refund request, contact our operations desk using either of the following channels with your account email address and transaction order ID: